Current Issue

January/February 2004

The Tip of the Iceberg

A club that distributes automatic service charges as part of its regular payroll may be qualified to claim a little-known overtime exemption…

Want to make a Million Dollar Bet?

In October 2003, a Florida club discovered $999,473 in missing funds, which led to the arrest of its recently resigned controller. The moral of that story is no matter how impressed you are by a potential new hire, pre-employment screening of some form is a must…

Power to the People

At a time when clubs are straining to wring every spare dollar out of their budgets, some are gaining financial ground by reevaluating their energy usage. In a number of states, those efforts are being met by financial support from local utility companies…

Breaking the Rules

Drop in on any 21st Century marketing seminar and you’re bound to find a session about when and why it’s important to “break the rules” for a customer. The assumption is customer interactions often contain a “moment of truth” when impressions and loyalties can turn on a single gesture…

Clearing the Air on Fraternization

We’ve received feedback from several concerned readers who took issue with an article in the November/December issue of PCA Plus. In the segment titled “Just Say No,” Hospitality Lawyer Stephen Barth recommended that clubs implement and enforce fraternization policies as a precaution against sexual harassment liability…

Check it Out

As the club gears up to host the 2004 U.S. Senior Open in St. Louis, MO, Bellerive Country Club General Manager Kevin Carroll has found a unique approach to tracking man hours for manual projects such as raking bunkers or hand trimming…

Brainstorm

Share the Love

Make the most of feedback you receive from your members…

Make a Day of it

The Ladies Recreation Club in Hong Kong celebrated its 120th anniversary with a full day of events…

Basic Training

Newly hired service staff might gain a better perspective on the importance of communication between front and back of house workers if their training includes direct exposure to the kitchen environment…

 

 

A business letter Exclusively for Executive and Administrators of Private Clubs